Ventana Research named ADP as an Exemplary Leader for the Global Payroll Buyers Guide 2023 for performing the best in meeting overall Product and Customer Experience requirements. The report uses the Ventana Value Index methodology, which is based on extensive market and product research and is structured to replicate an RFI process by incorporating criteria to select technology. The research evaluates technology providers on products that address key elements of payroll software across seven Product and Customer Experience categories.
Ventana Noted ADP Strengths:
- Global Payroll — ADP performed best in Product Experience with an A- grade, notably in Capability, receiving an A- due to its accuracy in the payroll process. ADP also includes a wide variety of product capabilities that further enhances the platform for payroll departments. ADP continues to showcase its support and customer services that led to it’s A in Validation.
Here’s a quote from the lead Ventana analyst:
Partner and Head of Software at Ventana Research, part of ISG, Mark Smith: “The necessity to guarantee the most effective payroll solution is essential to the daily efforts of every organization and ADP has shown that it is committed to ensure the most secure and efficient processing of it. “ADP’s Exemplary and Leader ratings demonstrate its continued commitment to payroll management around the globe, and should be congratulated for its ability to endure the scrutiny in the Buyers Guide market research.”