Drive engagement and efficiency with employee self-service
Manage how employees interact with payroll and workplace systems through a single, connected platform.
Make everyday HR interactions easier for employees
Employee experience is shaped by how easily people can access information, complete routine tasks and interact with workplace processes.
When payroll, workforce and employee information sits across disconnected tools or manual processes, employees may spend more time looking for information and managers may face unnecessary follow-up and administration.
ADP Lyric brings payroll and workforce management into a connected experience, giving employees structured self-service access to relevant information and everyday tasks.
“I would say that working with ADP, the solutions, the IT, the systems that we use are not the most important part, because at the end of the day, what we receive from ADP is the service, irrespective of the technology behind it.”
— Head of HR Services and Technology, Atos
How ADP supports the employee experience
Employee experience within ADP HCM is not a standalone programme. It is built into how payroll and workforce processes are accessed and managed day to day.
- Employee self service
- Structured onboarding
- Employee insights
- Payroll access
- Manager-led interaction
- Connected data
Employee self-service across core HR moments
Employees can access and manage their own information through a single platform, including:
- Personal and employment details
- Pay information and payslips
- Holiday and absence requests
- Time and attendance records
- Performance and development processes
Everyday tasks move out of HR queues and into employee hands – reducing administrative workload while giving employees faster, direct access to what they need.
Create a more consistent onboarding experience
Use configurable workflows to guide new employees and managers through required onboarding activities.
- Assign onboarding tasks and information
- Track completion of required steps
- Support consistent processes across teams and locations
- Distribute relevant policies and acknowledgements
- Give employees clearer visibility of outstanding actions
Structured onboarding reduces missed steps and provides a clearer experience for new employees and managers.
Employee feedback and insights
Collect available employee feedback and use workforce insights to identify patterns requiring attention.
- Gather feedback through supported tools
- Review available trends over time
- Compare relevant information across teams or locations
- Use insights to inform workplace decisions
Employee insights becomes measurable and comparable over time - giving managers clearer signals to act on rather than isolated survey results.
Give employees clearer access to pay information
Make relevant payroll information available through supported employee self-service experiences.
- View payslips and available payroll history
- Access relevant pay information
- Review available payroll-related documents
- See notifications and required payroll actions
- Update eligible payroll preferences where supported
Simpler access to payroll information reduces routine requests and gives employees greater visibility of their pay.
Manager-led interaction and processes
Managers are supported with structured tools to manage day-to-day employee interactions.
- Guided workflows for approvals, reviews and team processes
- Access to relevant employee data for decision-making
- Consistent handling of performance and development activities
Managers deliver processes in a consistent, structured way – reducing variation in how employees are managed across teams.
Bring employee, payroll and workforce information into context
Use connected data and available analytics to understand workforce activity and identify patterns across the organisation.
- Access relevant payroll, employee and workforce information
- Review trends across teams or locations
- Use dashboards and reports to identify areas requiring attention
- Support more informed workforce and operational decisions
- Reduce duplicate data entry across connected processes
Connected information gives authorised teams a clearer view of workforce activity while supporting more consistent processes.
“It is important that your payroll system works well, not just for the payroll team, but for the users too. The ability to self-serve your own payslips is a game changer.”
— Chief Financial Officer, Reynolds Porter Chamberlain
Benefits by role
For employees
Complete everyday tasks more easily, access information when needed and spend less time waiting for updates or approvals.
For managers
Reduce administrative follow-up, gain greater visibility into employee requests and support teams more efficiently.
For people and payroll teams
Reduce routine administration, improve visibility of outstanding tasks and deliver more consistent employee processes..
A connected employee experience through ADP Lyric
ADP Lyric brings payroll, HR and workforce management together, giving employees and managers a more consistent way to access information and complete relevant tasks.
This allows HR teams to:
- Reduce duplication of data across systems
- Provide a single access point for employees and managers
- Give employees clearer visibility of information and actions
Employee experience is shaped by how easily people can complete everyday tasks, access information and interact with day to day processes.
Organisations are increasily recognising this at an operational level,, with employee experience identified as a driver for changes in payroll and workforce management delivery.
FAQs
What does employee experience mean in ADP Lyric?
Employee experience describes how employees interact with payroll, HR and workplace processes through ADP Lyric. Depending on the enabled modules and permissions, this can include accessing pay information, updating eligible personal information, recording time, requesting leave and completing assigned tasks.
What can employees do through self-service?
Employees may be able to view payslips, access payroll information, review personal details, submit eligible leave requests, record time and complete assigned workflow tasks. Available functions depend on the selected Lyric modules and configuration.
How does employee self-service reduce administration?
Employee self-service gives employees more direct access to routine information and tasks, reducing the need for people, payroll and workforce teams to process every request manually. Organisations still need appropriate permissions, workflows and support for requests requiring review.
Can managers use ADP Lyric to complete workforce tasks?
Depending on the selected modules and permissions, managers can access relevant employee information, review requests, complete approvals and track actions requiring attention. Manager access should be configured according to role and organisational responsibility.
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