Payroll, HR & Workforce:
Built for Australia & Globally

What solutions do ADP offer?

ADP offers comprehensive Human Capital Management (HCM) solutions including payroll, HR, talent acquisition, performance management, time and attendance tracking, and workforce analytics.

Does ADP only offer Payroll?

No. While ADP is renowned for its industry-leading payroll solutions, it does offer a comprehensive HCM

Payroll is primarily focused on calculating and distributing employee wages, taxes, and deductions.

In contrast, HCM covers the entire employee lifecycle, including recruitment, onboarding, payroll, performance management, learning, and workforce planning.

Who are ADP solutions designed for?

Our cloud-based platforms serve businesses of every size - from small business to global enterprises - with scalable solutions that streamline HR operations and drive strategic workforce decisions.

Can ADP handle complex pay scenarios?

Yes. For over 40 years, ADP Australia has been serving thousands of businesses across various industries in Australia and New Zealand.

Can employees access ADP payslips and update personal details?

Yes. Employees can effortlessly and securely access their payslip and update personal information such as contact details and banking information via ADP's user-friendly mobile app and web portal.

Does ADP provide consolidated reporting across countries?

ADP's multi-country payroll product offers consolidated reporting and analytics for all countries, allowing you to gain unified insights into your global workforce while ensuring compliance with local regulations.

Our standardised reporting framework enables you to compare metrics, track global trends, and make strategic decisions using consistent data across all your international operations.

Can ADP integrate with our HR, finance, or workforce management systems?

ADP provides flexible integration options with your existing HR, finance, and time workforce management systems. You can choose from flat files, robust APIs, or preconfigured connectors with popular platforms.

This ensures seamless data exchange, no matter what technological infrastructure you currently have. With ADP, you can continue using your preferred systems while taking advantage of their comprehensive HCM capabilities.

Does ADP offer payroll data exports for finance and reporting?

Yes, you can export payroll data in various formats (CSV, Excel, PDF) for easy integration with finance systems and reporting.

ADP offers flexible export options, including customisable data fields, automated scheduling, and direct integration, providing finance teams with real-time access to accurate payroll information.

What support options does ADP offer?

Whether you are doing payroll in-house or outsourced, ADP offers a variety of support channels to assist clients, including expert phone support, dedicated account management, live chat and screenshare with service team, implementation specialist, guided wizard, email assistance, and a comprehensive training program.

What happens if there is an urgent payroll issue?

ADP provides emergency payroll support with dedicated hotlines and priority escalation procedures to resolve urgent issues quickly and minimize employee impact. Our experienced payroll specialists are available to handle critical situations like missed payroll deadlines, system outages, or compliance emergencies with rapid response protocols. 

How does ADP use AI?

ADP utilises purpose-built AI solutions designed with local, trusted payroll and HR data to simplify workflows and provide data-driven insights that empowers employees. These AI solutions deliver easy-to-use, intelligent and human-centred technology that transforms everyday improvements into transformational change.

What is the time frame for implementing ADP’s solution?

Every business setup is unique, and the timeline to implement is influenced by several factors, including the complexity of the existing system and the availability of resources. Typical timelines vary from three weeks for simple setup to more than six months for complex setup. During the project discovery phase, ADPs team will analyse your unique requirements and provide a timeline.

Also, ADP supports phased rollouts to minimise the disruption to your operations.

Can ADP assist with consolidation and migration from existing legacy system?

Yes, ADP offers comprehensive migration support, ensuring seamless data transfer, integration within your ecosystem, expert guidance and training.

What is the total cost of ownership of ADP’s solution?

The total cost of ownership depends on the size of the company, specific needs, and the products chosen. To calculate your return on investment, use the TEI calculator built by Forrester Consulting. ADP offers transparent pricing that includes both the setup and subscription fee. For more information about pricing, please contact an ADP representative.