ADP has been recognized as the market leader in the NelsonHall Payroll NEAT Assessment 2024. NelsonHall identified ADP as a Leader in their Payroll Services Vendor Evaluation and Assessment Tool (NEAT) in all market segments including Digital Payroll Capability, Extended Services Capability and Multi-Country Capability.
The NEAT defines Leaders as vendors that exhibit both a high ability to deliver immediate benefit and high capability to meet future client requirements. Vendor scores are based on extensive market analysis and feedback from interviewing vendor clients, principally in regard to the client perception of the vendors’ ability to support innovation, transformation, and meeting clients’ future payroll needs.
NelsonHall Noted ADP Strengths:
- A 75-year history of delivering payroll with strong brand recognition as the largest payroll provider in the U.S., providing payroll and HCM solutions to 40m employees globally.
- Expertise in supporting global compliance and security and balancing compliance and security with innovation.
- Ability to offer firms of all sizes a comprehensive suite of payroll services, including a range of outsourcing service levels for adoption, underpinned by a deep set of digital solutions to modernize payroll operations.
- Directly servicing 63 countries with ADP staff for payroll processing, a history of frequent acquisitions to continually expand country capability supported by local country payroll partners to extend its offering to ~140 countries if required.
- Provides digitally-enabled payroll services offerings including mobile-first design, artificial intelligence, machine learning, and natural language processing-enabled UX, including chatbots, geofencing, analytic reporting and benchmarking through ADP DataCloud.
- Provides one of the most robust HCM data warehouses, drawn from across its client organizations through its DataCloud solution, enabling clients with actionable HR and payroll insights for proactive decision support and benchmarking.
Here’s a quote from the lead NelsonHall analyst:
NelsonHall’s HR & Talent Transformation Research Director, Liz Rennie: “ADP is a Leader across all market segments for its ongoing innovation, high level of service quality, and a particular strength in multi-country payroll. Advancements such as rapidly upscaling the ADP Assist GenAI assistant, payroll variance insights, global storyboards, and leveraging new workflows, integrations and growing marketplace maturity, further cement its position as a leader in the market.”
See the results by downloading the NelsonHall report now!
