AU Payroll and HR Glossary

ADP Celergo ADP Celergo is a managed service payroll product which collects employee data for processing payroll across 140 countries into one system of record. It makes the challenges of running global payroll across multiple territories easier. It uses APIs to integrate with existing human capital management (HCM) software.

Centralised payroll Centralised payroll is when all payroll data is held in one cloud-based system of record, allowing managers and employees in any location to access it. This makes it easier for teams to collaborate across the business, for managers to approve leave or manage staff attendance, and for staff to edit their payroll information.

CFO CFO stands for chief financial officer, a senior member of staff responsible for the financial affairs of an organisation. He or she will take charge of accounting functions such as financial planning, assessing and managing financial risk, record-keeping and financial reporting.

CHRO A chief HR officer (or CHRO) develops and carries out a human resource strategy to meet the overall objectives of the business. Areas they will focus on include talent management, executive compensation, succession planning, and board member selection.

CIO The chief information officer (CIO) is the most senior technology (IT) executive in a medium-sized business or large enterprise. CIOs increasingly set and lead the technology strategy of the business, providing a senior liaison between the IT department and the rest of the business.

Cloud-based payroll Cloud-based payroll is payroll delivered over the internet. It has many benefits, including eradicating manual input errors, automatic software updates for regulatory compliance, easy integration with HR systems, and allowing employees to access and update their payroll details using self-service.

Compliance Compliance is when a business complies with any government or local regulations or policies that govern managing employees and how they are paid.

Compliance management Compliance management is the process of monitoring and assessing systems to ensure regulatory compliance. Not adhering to new rules and regulations risks heavy fines for businesses.

CTO The chief technology officer (CTO) manages an organisation’s technology research and development. They may develop policies and procedures, using technology to improve products and services for external customers.

Customer experience This term describes how customers perceive their interactions with a business throughout their buying journey. As a result, businesses need to meet and exceed customer expectations to increase customer satisfaction, loyalty and word-of-mouth advocacy.